Refund and Return Policy

Refund Policy

Last Updated: 05/15/2026

Thank you for shopping with us at Krylexy. Our  Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions regarding returns and refunds, please contact us through any of the methods below:

  • Email: support@krylexy.com

  • Phone: +1-713-530-7332

  • Address:  5614 Round Robin Dr, Houston, Texas, 77449, United States

Policy Overview

  • Return Period: We have a 30 day returns policy, which means you have 30 days from receiving your item to request a return.

  • Refund Processing Time: Once your return has arrived in our warehouse you will get a refund of the payment within 7 working days.

  • Return Shipping Costs: Covered by the customer unless the product is defective or incorrect.

  • Restocking fee: No restocking fee will be charged for returns.

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We offer returns under the following conditions:

  • Return Window: We have a 30 day returns policy, which means you have 30 days from receiving your item to request a return.

  • Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.

  • Receipt or Proof of Purchase: Required for all returns.

Cancellation Period: You may cancel your order within two hours after purchase and if it has been shipped, you will have 30 days to cancel it.

Refund method: Approved cancellations will be refunded using the same payment method used to place the order. Refund processing times may vary depending on your payment provider or bank.

Return costs

For Defective Products:

No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

For customer Remorse ( Change of Mind ):

The actual cost of delivery will be charged to you the customer. This applies when you purchase the wrong product, the item does not fit, or you no longer want the item. You will be responsible for the shipping costs are non-refundable

Restocking Fee: We do not charge restocking fees.

Return Instructions

To start a return, please follow these steps:

  1. Contact Customer Service: Email: support@krylexy.com with your order number, reason for return, and any supporting photos if applicable.

  1. Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.

  2. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.

  3. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if defective or incorrect.

Refund Policy

  • Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 7 business days.

  • Processing Time: Approved refunds will be processed to your original payment method within 7 business days. Your bank or credit card provider may require additional time to post the refund.

  • Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@krylexy.com.

Exchange Policy

We offer exchanges for incorrect or defective items. Contact us within 14 days of delivery, and we’ll cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us within 24-48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference.

  • Incorrect Product: If you receive an incorrect item, please contact us, and we’ll cover the return shipping and send you the correct item promptly.

  • Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

Processing Times

  • Return Window: Returns must be initiated and shipped within 30 days of receiving the item.

  • Inspection Period: Once received, returns are inspected within 7 business days.

  • Refund Issuance: Refunds are processed to the original payment method within 7 business days after inspection.

Return Shipping Address

Please send approved returns to:

Address:  5614 Round Robin Dr, Houston, Texas, 77449, United States

Contact Information

If you have further questions or require assistance with returns or refunds, please reach out:

  • Email: support@krylexy.com

  • Phone: +1-713-530-7332

  • Address: 5614 Round Robin Dr, Houston, Texas, 77449, United States

Shipping Information

Below are the estimated delivery times for all packages:

Order cutoff time: 5:00PM (CST) (GMT-6:00 (Central Standard Time) Greenwich Mean Time.

Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

Transit time: 4 to 5 business days (Monday to Friday)

Estimated Delivery Time: 5 to 8 business days

Carrier Services:

We partner with the following reliable carriers for deliveries within the United States:

UPS

Fedex

USPS

Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can monitor your shipment.

Free Shipping: All orders qualify for Free Shipping with no minimum order requirement.

Contact Information

Email: support@krylexy.com

Address: 5614 Round Robin Dr, Houston, Texas, 77449, United States