Customer Support

Customer Support

We’re here to help. If you have any questions about your order, our products, or anything else, our support team is ready to assist you.

Contact Information

📧 Email: support@krylexy.com
🕒 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST) (GMT -6:00 (Central Standard Time)

Address: 5614 Round Robin Dr, Houston, Texas, 77449, United States

We aim to respond to all inquiries within 24–48 business hours.

Order Support

For questions about your order (including tracking, changes, or cancellations), please include:

  • Your full name

  • Order number

  • Email address used at checkout

This helps us assist you as quickly as possible.

Shipping & Delivery

  • Below are the estimated delivery times for all packages:

    Order cutoff time: 5:00PM (CST) (GMT-6:00 (Central Standard Time) Greenwich Mean Time.

    Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

    Transit time: 4 to 5 business days (Monday to Friday)

    Estimated Delivery Time: 5 to 8 business days

    Carrier Services:

    We partner with the following reliable carriers for deliveries within the United States:

    UPS

    Fedex

    USPS

    Order Tracking
    Once your order is shipped, you will receive a tracking number via email so you can monitor your shipment.

    Free Shipping: All orders qualify for Free Shipping with no minimum order requirement.

Returns & Refunds

We offer a 30-day return policy for eligible items.

If you would like to request a return or refund, please contact us with:

  • Your order number

  • Reason for return

  • Photos (if item is damaged or defective)

Our team will guide you through the next steps.