FAQs
1. How long does shipping take?
We process orders within 1 to 3 business days.
Below are the estimated delivery times for all packages:
Order cutoff time: 5:00PM (CST) (GMT-6:00 (Central Standard Time) Greenwich Mean Time.
Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
Transit time: 4 to 5 business days (Monday to Friday)
Estimated Delivery Time: 5 to 8 business days
Carrier Services:
We partner with the following reliable carriers for deliveries within the United States and Netherlands:
UPS
Fedex
USPS
Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can monitor your shipment.
Free Shipping: All orders qualify for Free Shipping with no minimum order requirement.
2. Do you offer free shipping?
We offer free shipping on all products
3. Where do you ship from?
Our products are shipped from our fulfillment centers and partner warehouses. This allows us to offer a wider selection of lighting products at competitive prices.
Address: 5614 Round Robin Dr, Houston, Texas, 77449, United States
4. Can I track my order?
Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number and link to track your package.
5. What is your return policy?
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original packaging
- Proof of purchase is required
To initiate a return, please contact our support team.
Email: support@krylexy.com
6. What if my item arrives damaged or defective?
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.
7. How can I contact customer support?
You can reach our support team via email at support@krylexy.com.
We typically respond within 24–48 business hours.
8. What payment methods do you accept?
We accept all major credit and debit cards, as well as secure online payment methods. All transactions are encrypted and processed securely.
9. Can I cancel or change my order?
Orders can be canceled or modified within 2 hours of placing the order.
After this window, your order may already be processed for shipment.